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We know buying food on the internet is sketchy AF, especially from a brand you haven't purchased from before. #commonsense
That's why we have a 100% Satisfaction Guarantee. If you don't love our products, we'll refund your first order in full. All you have to do is email email@example.com and tell us what you didn't love.
Shipping is free for all subscription orders and just $9 for one-time orders.
All orders are shipped via UPS 3-day (or faster) to ensure freshness. All of our shipping boxes contain specially design ice packs to keep your products nice and chilled as they get from our facility in Denver to your doorstep.
Once your order ships, you'll receive a shipping confirmation email from us, which will include a tracking number. Standard shipping is generally 1-3 business days, though we cannot guarantee the time frame or shipment delivery date for any shipping method. We will, however, do the best we can to get your noods or broth to your door as quickly as we can.
All orders are shipped on Monday-Wednesday to ensure no product get stuck in transit over a weekend. Orders placed before Wednesday will be shipped the same week. Orders placed Wednesday-Saturday will be shipped the following Monday.
Unfortunately, we can't ship to Alaska, Hawaii, or Virginia at the moment.
(Why Virginia? Ask UPS.)
Our products are shipped chilled and should be refrigerated immediately upon delivery to ensure freshness!
All orders are made pursuant to a shipment contract, which means that we can't be held responsible for your order once it is confirmed delivered. In order to make sure you get your delivery safe and sound (and as quickly as possible) please use the tracking information we send to your email.
If your product arrived damaged, please email us at firstname.lastname@example.org with the following information: order number, damaged product item description, condition of damaged product upon arrival, date and time package was received, photographs of the damaged products.